Terms & Conditions

Usage Limits & Credits

1.1 Monthly Lead Credits

• Each plan includes a specific number of monthly lead credits
• Credits reset on the 1st of every month at 00:00 UTC
• Once your monthly limit is reached, lead creation is blocked until the next cycle
• You may purchase additional lead credits at ₹99 per 1,000 leads
• Purchased add-on credits also expire at the end of the billing month

1.2 Task & Reminder Limits

• Monthly task and reminder limits are enforced per plan
• Task and reminder counts reset on the 1st of every month
• No rollover of unused tasks or reminders
• Hard limits apply - new tasks/reminders are blocked when limits are reached

1.3 Pipeline Stage Limits

• Each plan has a maximum number of pipeline stages allowed
• Stage limits are cumulative and do NOT reset monthly
• To add more stages, upgrade your plan or delete existing stages

1.4 Storage Limits

• Storage allocation is cumulative across your account
• Storage applies to: lead documents, chat media, task attachments, form uploads
• When storage is full, new uploads are blocked
• Additional storage available at ₹99 per 100GB/month
• Deleting files immediately frees up storage space

1.5 User Limits

• Each plan includes a specific number of user seats
• Additional users can be added at ₹99 per user per month
• User count includes all roles: Admin, Leader, and Member
• Deactivating a user frees up that seat immediately

Billing & Payments

2.1 Payment Terms

• All prices are in Indian Rupees (₹/INR)
• Payments are processed via UPI, bank transfer, or supported payment gateways
• Invoices are generated automatically upon successful payment
• Payment verification may take up to 24 hours for manual methods

2.2 Billing Cycles

• Monthly: Billed on the same date each month
• Yearly: Billed annually with discounted rates
• Billing cycle starts from the date of subscription activation

2.3 Refund Policy

• Refund requests must be submitted within 7 days of payment
• Add-on purchases (extra leads, storage, users) are non-refundable
• Refunds are processed within 5-7 business days

2.4 Failed Payments

• If payment fails, your account will be downgraded to Free Forever limits
• Data is retained for 30 days during grace period
• Full access is restored immediately upon successful payment

Subscription Plans

3.1 Plan Types

• Free Forever: Limited features, no time restrictions, ideal for individuals
• Essential: Small business features with standard AI
• Professional: Advanced features with highly capable AI
• Elite: Enterprise features with priority performance

3.2 Upgrades

• Upgrades take effect immediately upon payment confirmation
• Pro-rated credits are applied for mid-cycle upgrades
• All features of the new plan are immediately available

3.3 Downgrades

• Downgrades take effect at the end of the current billing period
• Data exceeding new plan limits is NOT deleted but access may be restricted
• You will need to reduce usage to within new plan limits

3.4 Plan Limit Enforcement

Data & Privacy

4.1 Data Ownership

• You retain full ownership of all data you upload to DGcrm
• We do not sell, share, or monetize your data
• Data is stored securely with industry-standard encryption

4.2 Data Retention

• Active accounts: Data retained indefinitely
• Cancelled paid accounts: Data retained for 30 days
• Inactive free accounts: Data retained for 90 days of inactivity
• Deleted accounts: Data permanently removed within 30 days

4.3 Data Export

• You can export your data at any time via CSV export feature
• Export includes leads, contacts, tasks, and notes
• File attachments can be downloaded individually

4.4 Security

• All data transmitted via SSL/TLS encryption
• Passwords are hashed using industry-standard algorithms
• Regular security audits and vulnerability assessments
• 99.9% uptime guarantee

Acceptable Use Policy

5.1 Permitted Use

• Managing legitimate business leads and customer relationships
• Team collaboration and workflow management
• Data analysis and reporting for business purposes

5.2 Prohibited Activities

• Spamming or unsolicited bulk communications
• Storing illegal, harmful, or offensive content
• Attempting to bypass usage limits or security measures
• Sharing account credentials with unauthorized parties
• Using the service for any illegal purpose
• Reverse engineering or attempting to access source code

Account Termination

6.1 Voluntary Termination

• You may cancel your subscription at any time
• Access continues until end of billing period
• Export your data before cancellation

6.2 Termination by DGcrm

• Violation of Terms & Conditions
• Non-payment after grace period
• Abuse or fraudulent activity
• Legal or regulatory requirements

6.3 Effect of Termination

• Immediate loss of access to the platform
• Data retained for 30 days for retrieval requests
• No refund for remaining subscription period (except within 7-day guarantee)

Limitation of Liability

7.1 Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for data loss due to user error or third-party issues

7.2 Liability Cap

7.3 Indemnification

You agree to indemnify DGcrm against any claims arising from your use of the service or violation of these terms.

Changes to Terms

• We may update these terms from time to time
• Material changes will be notified via email or in-app notification
• Continued use after changes constitutes acceptance
• You may terminate if you disagree with changes